Privacy Policy

At The French Crew, also trading as The French Lumberjack & Co. and The French Landscaper ("we", "our", "us"), your privacy matters. We are committed to safeguarding your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and protect your personal information through our website https://www.thefrenchcrew.com.au, by phone, and in person.

1. What Information We Collect

We may collect and hold the following types of personal information:

Contact Details: Name, phone number, email address, postal and physical address.
Property Information: Information about your site relevant to landscaping, arborist, or tree services.
Payment Details: Billing and payment information (though we do not store card details).
Digital Data: IP addresses, browser type, device identifiers, and interaction with our website (via cookies or analytics).
Communication History: Notes and messages exchanged during inquiries, quotes, or ongoing service.

2. How We Collect Information

We may collect information when you:

Complete a contact or quote form on our website.
Call, email, or message us directly.
Engage with us via social media or third-party platforms.
Interact with our staff on-site.
Use our website, where data may be collected through cookies and similar technologies.

3. Why We Collect Your Information

We collect your information to:

Provide, quote, and manage our landscaping and tree services.
Schedule appointments and send updates about your project.
Issue invoices and process payments.
Improve our website, services, and customer experience.
Comply with legal obligations.
Conduct occasional marketing (you may opt out at any time).

4. How We Store and Protect Your Information

We take data security seriously. Your information is stored securely in digital and, where applicable, physical formats. We implement safeguards such as:

Password-protected systems
Secure cloud-based platforms
Access limited to authorised personnel

5. Disclosure of Personal Information

We only disclose your personal information when necessary to:

Service providers or subcontractors (e.g. payment processors, IT support, tree removal partners).
Legal authorities when required by law.
Successors or entities involved in a business acquisition or restructure.

We will never sell your information to third parties.

6. Cookies & Website Analytics

Our website uses cookies to collect anonymous data about your visit. This helps us understand usage patterns and improve user experience.

You can disable cookies via your browser settings, but some features of our site may not function optimally.

7. Accessing or Correcting Your Information

You have the right to access or correct your personal information. To do so, please contact us using the details below.

If you believe your privacy has been breached, we encourage you to get in touch. We’ll promptly investigate and address your concerns.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or Australian privacy law. The most recent version will always be published on this page with an updated "Effective Date."

9. Contact Us

For all privacy-related inquiries, requests, or complaints, please contact:

The French Crew Also trading as The French Lumberjack & Co. and The French Landscaper
📧 Email: info@frenchlandscaper.com.au and info@frenchlumberjack.com.au

📞 Phone: 0418 139 933
🌐 Website: https://www.thefrenchcrew.com.au